Owner FAQs

Since 2018

We maintain a lower door count to ensure stellar customer service and consistent attention to detail.

Up front in the lease, it’s discussed that any visitors over a 2-week span need to apply and are subject to approval. If we have an unauthorized occupant past that 2 weeks then the tenants jeopardize being evicted.

Evictions are rare, but we do have a local legal team we work with that handles these scenarios.

We have a Resident Portal that has the rent payments on an automated system which allows tenants to set up recurring payments; they also receive reminders and have multiple ways to pay, such as credit card, ACH withdrawals, and checks. Rent is due on the 1st of every month, and we allow a grace period through the 3rd . During the lease signing, penalty amounts that act as deterrents from late rental payments have been discussed. If it ever became a severe issue, the tenant would be in jeopardy of receiving a notice to vacate that is delivered through appropriate channels.

Once rent is received, any applicable bills for the property are accounted for, and management fees are collected, we electronically send you the balance. We do this via ACH to your elected bank account so that you may receive it as soon as possible.

Upon signing a contract, it’s a one year requirement and then month to month with only 60 days to terminate. If it is terminated early, all fees for the contracted time will be due.

Our business model is flat-fee management, so the percentage of rent per month covers all normal management services.

We have an office suite at 5177 W Overland Rd in Boise. We have a drop box as needed after hours.

We have an answering service for any emergency calls after hours, on weekends and for holidays.

While we work side by side with licensed realtors working with investors, we are not realtors, and no Idaho state licensing is available for property management. As the Owner, I do have an equivalent college education, and I have been through training regarding equal housing opportunity, ethics, and real estate classes regarding determining home values.

Self-managing can be great if that’s your only job, but most people who try to self-manage often work full-time. The benefit you get from 24k is that we are exclusively dedicated to property management. We are not also trying to sell Real Estate or juggling another type of business.

Yes

All of our properties are smoke-free, and no one is allowed to smoke or vape on the property.

Your involvement would be minimal. My job is to be the first point of contact and hand in hand with the below question; you will be provided receipts and advised of any maintenance, and anything over $300 is run by you before proceeding.

Yes

For traditional rentals, we complete drive-by inspections throughout the year, and then a more extensive interior inspection occurs annually. We are constantly present at short-term rentals between guests for inventory and quality control purposes.

We send you a survey at the time of contract signing where you can provide details on the information you’d like shared, and we devise a plan from there. Typically, there is a lot of contact in the beginning stages while a Tenant is being brought on, and after that, it is a brief check-in for statements or any maintenance concerns. The goal of a property manager is to make things easy and simple for you.

Real-time statements are available on your Owner Portal containing details such as any maintenance or utility costs plus rent payments, and Owner draws. We send you a monthly and yearly reports, but you can also pull all data anytime.

We use Enhanced Tenant Screening from RealPage, which evaluates new Tenant performance and lease outcomes by combining Tenant report data and RealPage's vast rental history database, leveraging over 30 million rental records to more accurately predict which applicants may be at risk for significant bad debt or eviction. In addition to providing detailed results for applicants, they consider Cosigner information and provide a combined recommendation based on all available data. Using machine learning and a predictive scoring model, Enhanced Tenant Screening considers behavioral data (not demographics) while predicting rental performance, helping us comply with Fair Housing laws.